The tertiary-sector observatory focuses on information and documentation, applied research and promotion, striving to boost the tertiary sector and drive innovation and improvement at non-profitmaking organisations. One of its objectives is the socialisation of information and knowledge, with a view to strengthening them. Using synergies. Rethinking. Taking action and publicising. It is a learning community that drives change in order to drive society. An instrument at the service of all organisations, large, medium and small, organisations which provide services, self-help organisations, organisations with employees, and organisations operating exclusively with volunteers.