Cookie policy2021-02-17T12:59:28+02:00
Cookie policy
General Information

The following information for Users explains what cookies are, and the various types of cookies.

What are cookies?

Cookies and other similar devices (pixels, web bugs etc.) are text or image files that are installed in users’ browsers when they access an online service.

Among other activities, cookies store and retrieve information on users, their browsers, their devices and the activity of users within the service they access.

What are the different types of cookies?

There are many types of cookies. The list below provides users with some of their classifications, although this does not necessarily mean that this service uses all these types of cookies:

  1. According to the organisation managing the cookies:
    • In-house cookies: these are sent to users’ devices or terminals from a unit or domain operated by the owner of a service, and are managed by the owner.
    • Third-party cookies: these are sent to users’ devices or terminals from a unit or domain which is not managed by the owner of a service, but by a third party that will process the information obtained through the cookies.
  2. According to the conservation period:
    • Session cookies: these gather and store data when users access a service, and shut down when users leave the service.
    • Persistent cookies: these have a duration determined by the data controller. The conservation period may range between a few minutes and several years. They are used to store and retrieve certain parameters each time users visit a service.
  3. According to purpose:
    • Technical cookies: these are essential and strictly necessary for proper operation of the service and for use of the various options or services offered by the owners of the service by means of the service itself. For example, those used to maintain the session, manage response time, performance or validation of options, use security features etc.
    • Customisation cookies: these allow users to specify or customise certain characteristics of a service – for example, define the language, regional setup or type of browser.
    • Analytic cookies: these count the number of single visitors and conduct an analysis of the use of a service to gauge its interest or certain areas of it. For example, an analytic cookie would control the geographic areas in which the greatest percentages of users connect, which product or service is the most widely accepted etc.
    • Advertising cookies: these manage advertising services in a service.
    • Behavioural advertising cookies: these manage advertising services in a service. The function of these cookies is to store information on the behaviour of the users of a service, and subsequently display customised advertising.
Specific Information

Who is responsible for this service?

This service is the responsibility of Bilbao Bizkaia Kutxa Fundación Bancaria – Bilbao Bizkaia Kutxa Banku Fundazioa and BBK Fundazioa – with tax numbers G-48412720 and G-48644371 respectively, and address Gran Ví­a 19-21, 1ª – 48001, Bilbao (Bizkaia); they are respectively listed in the Basque Country’s Foundations Registry as numbers F-375 and 180.

How to disable or remove cookies

When users access the service for the first time, they will see a cookie informing them of how to grant or refuse consent.
If users have granted consent, they may disable or remove the cookies stipulated at any time through configuration of the options in the browser used on their device or terminal.
Users, however, should bear in mind that if they refuse or delete cookies, we cannot maintain their preferences and some characteristics will not be operational, and thus we cannot offer them customised services, and each time they use the service they will be identified as a new user, whereupon they will be asked to authorise the use of cookies.
Below we have provided a number of links where users will find information on how to disable cookies and similar devices on the main browsers:

How does the use of cookies affect protection of the personal data of users?

Most cookies compile anonymous information, which does not identify users, although some of the codes used do specify or individualise the browser used by the device, and regulations concerning the protection of personal data may be applicable. We therefore wish to inform you that the information obtained by means of the cookies will be processed for the purposes stated in this Cookie Policy. This information will also be processed by companies providing cookies for the purpose stated in their respective privacy policies.
However, bearing in mind that these codes do not permit the identification of users, the rights of access, rectification, erasure, opposition, limitation and portability stipulated in data protection regulations will not be applicable, unless users can furnish additional information linking their identity to the identification codes of the cookies, in an e-mail to or by regular post to the above address, specifying their request.
If users consider their data protection rights have been infringed, they may submit a claim to the Spanish Data Protection Agency (

Further information

Users may send any queries concerning the use of cookies which have not been addressed in this Cookie Policy to the following e-mail:

Do we update our Cookie Policy?

We may update the Cookies Policy on our Website, in accordance with legislative requirements, or in order to adapt it to the instructions stipulated by the Spanish Data Protection Agency, we therefore recommend users to visit it regularly.

Last update: 02/12/2020