Privacy policy2021-07-30T11:41:30+02:00
Privacy policy

1.- Identity of the Data Controller

The information provided by the user through any of the WEB SITE forms will be processed by Bilbao Bizkaia Kutxa Fundación Bancaria – Bilbao Bizkaia Kutxa Banku Fundazioa and BBK Fundazioa, as data controllers, hereinafter ‘the entity’, with Tax ID numbers G-48412720 and G-48644371, respectively, and address at Gran Ví­a 19-21, 48001 Bilbao (Bizkaia).

2.- Purpose of processing

In general, the entity will process the information provided by the user for the following purposes:

      • To perform statistical analyses in order to design improvements in the services provided.
      • Send information required by the user.
      • Where appropriate, to manage the contractual relationship established between the entity and the user.

However, you may find certain personal data collection forms on this web site. In each of these forms you will find specific information about the processing of the data that you provide through these.

3.- Recipients of the information

The entity does not disclose this information to third parties, unless required to do so by current legislation (for example, an official request as part of a police investigation) or these are suppliers who provide services for the entity to maintain and manage this web site.

4.- Mandatory or optional nature of the requested information

The mandatory data on each form will be identified as such on the form.

The refusal to supply this information will prevent the service requested by the user from operating properly.

5.- Exercising rights

The user may withdraw his/her consent and exercise his/her rights to access, rectify and erase personal data, to restrict or directly object to its processing, or to exercise the right to data portability, by e-mail to the address: or by regular post to the aforementioned address in the ‘Identity of the data controller’ section, confirming his/her identity as a user of the Web Site, including a photocopy of his/her National ID Card or equivalent document and specifying his/her request.

Furthermore, if you want any further information or you feel that your right to personal data protection has been infringed, you may submit a complaint to the Spanish Data Protection Agency (

6.- Commitments of the user

The user guarantees that he/she is over 14 years old and that the information provided is accurate and truthful.

The user undertakes to inform the entity of any modification in the information that has been provided by sending an e-mail to the address:, confirming his/her identity as a user of the WEB SITE and specifying the information that must be modified.

7.- Third-party data provided by the user

If the user provides third-party personal data for any purpose, he/she guarantees that he/she has previously informed the data subjects of this and has obtained their consent to disclose their data to the entity.

The user guarantees that the data subjects are over 14 years old and that the information provided is accurate and truthful.
If any legal responsibilities arise from any breach of these obligations by the user, he/she will be held liable for the consequences of the aforementioned non-compliance.

8.- Cookies and trace files

The user accepts the use of cookies and trace files that track IP addresses whose use allow the entity to collect data for statistical purposes such as: date of first visit, number of visits, date of last visit, URL and URL domain, browser used and screen resolution.

The user has the option of preventing the installation of cookies, by choosing the relevant option on his/her browser. However, the entity cannot be held liable if disabling these cookies prevents the page from running properly.

You can obtain further information about cookies in our COOKIES POLICY

9.- Security measures

The entity has taken the technical and organisational measures necessary to guarantee the security of personal data and avoid its alteration, loss, unauthorised access or processing, taking into account the state of technology, the nature of the data stored and the threats to which it is exposed, from either human activity or the physical and natural environment.

Nonetheless, the user must be aware that Internet security measures are not impregnable.

If you have any questions about the information included in our Privacy Policy, you can send an e-mail message to: